NEW GUARANTEED DELIVERY PROGRAM
In a revolutionary move, Penn Fibre & Specialty Company, Inc. announced a new guaranteed customer delivery policy. Under its newly-devised slogan: "On Time. Or On Us," the company is committed to shipping an order at the time originally promised, or all freight and shipping charges are free. According to William E. Minogue, President, recent research shows that in today's fast-paced environment, companies are being forced into speeding up their own production cycles. "This means," he said, "quick turn around on the part of their suppliers. So we've reconformed Penn Fibre to streamline all of our operations. This makes it possible to get out customer orders faster and more efficiently than anyone else in the industry, while still retaining our competitive price structure." "Now our entire operation from phone sales through production and the shipping floor is on board with the new Penn Fibre "On Time...Or On Us" program." "This is supported by the promise that if we don't turn around and ship an order within the time frame committed when it was taken, all freight and shipping charges will be paid by Penn Fibre at no cost to the customer," Minogue emphasized. Minogue said that to back it up, the company has had to greatly increase its stock of the most popular thermoplastics. "This guarantee," he added, "applies to all punched parts, in-stock thin-section thermoplastic strips, sheets and coils. Also included are slitting and custom orders, when we recommend engineered resin systems to suit a customer's specific requirements. As a company-wide philosophy to keep all orders moving quickly, our nearly 100 employee staff is poised to process each order rapidly, no matter how complex." Explaining the new delivery program further, Bill Minogue said that Penn Fibre will ship as promised all orders received. When receiving an order, company sales representatives will provide details as to the specific sizes, specs and materials which are immediately available. At that time, customers will have the right to request verification of the actual shipping date, which will be furnished upon request. Then, if any verified order is not shipped within the time stated, the order will be shipped, as soon as possible, freight-free -- at no shipping cost to the customer. Minogue emphasized that this is a firm commitment which is being made to any and all Penn Fibre customers, industry wide. Without equivocation, he outlined Penn Fibre's new call to action: "When the pressure is really on, call the one company which is confident enough to back up its guarantee of fast delivery by placing the full shipping cost of a late order on the line."

For more information, contact William Minogue, Penn Fibre & Specialty, 401 Commerce Dr., 2nd Flr., Ft. Washington, PA 19034, 800-662-7366, FAX 215-793-0700.